Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • All your assistance requests will be responded to within maximum one hour after the trouble ticket or email was submitted. If your case calls for further assistance from a sysadmin, we will direct the trouble ticket or the e–mail to the person in charge, in a timely manner and we will leave a note to notify you that more time will be required for arriving at a solution. Furthermore if you order the Administration Services package, any of the server administration services included there will be performed whenever you want.

  • Top quality support service

  • A Premium–Quality Help Desk Support Service

  • We’ll be at your disposal 24–7 to reply to any enquiries that you may have related to our Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. If you also require help handling server management procedures, you can examine our Administration Services package, which includes data backup hard disk space, OS updates on a weekly basis, server monitoring and restarting services, as well as software installation and problem troubleshooting services

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Control Panel is pre–installed for each Linux dedicated hosting server. Among its features is a very convenient integrated knowledge base that will walk you step by step on all the actions that you can carry out. Most of the help articles have video versions that show all the actions that you can carry out in a very illustrative manner. You will find the instructional articles and the video tutorials in the upper right corner of each Control Panel section.