Assistance Channels

  • 1 hour ticket response time

  • A one hour Inquiry Resolution Warranty

  • Each ticket that you post to the customer assistance Department will be answered within up to one hour. All general problems will be responded to asap. However, if the assistance inquiry you have sent us needs help from a licensed admin technician, we are going to address the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Top–quality Client Assist Service

  • We give you 24 hours a day technical support through a lightning fast ticket program incorporated into your Control Panel. You can easily email us anytime about any of the apps that come installed in advance on your virtual server, which include the selected Linux distribution, the server administration panel and our in–house made Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • A detailed and frequently updated collection of articles is integrated into our custom–built Control Panel. It offers you quick tips about how to conduct all the basic site administration duties. The Help zone presents detailed how–to article tutorials and step–by–step video tutorials. You can gain access to the Help zone by pressing the Help or Video buttons in the right part of each Control Panel section.